Services

Twenty-five services across the front end, mid cycle, and back end — engage end-to-end, or start with the stage that hurts most. Specialty-aligned specialists, intelligent automation, and dashboards you never have to ask for.

01 · 5 services

The claim itself — captured, coded, scrubbed, submitted, and followed through until it pays.

Claims Submission

Core revenue cycle

Claims are validated against payer edits, NCCI rules, and specialty-specific requirements before transmission, with rejections corrected and resubmitted quickly.

  • Pre-submission scrubbing
  • Clearinghouse rejection handling
  • Submission audit trail

Charge Capture

Core revenue cycle

Encounter reconciliation against schedules and documentation ensures every rendered service becomes a charge, with missing-charge reports to providers.

  • Schedule-to-charge reconciliation
  • Missing charge alerts
  • Charge lag reduction
02 · 5 services

Everything that has to be right before the visit: coverage, authorization, enrollment, connectivity.

Provider Enrollment

Front-end & access

PECOS, state Medicaid, and commercial payer enrollment handled with documentation checklists and follow-up so providers can bill from day one.

  • PECOS and Medicaid enrollment
  • Group and individual NPI setup
  • Effective-date tracking

Payer Enrollment

Front-end & access

Electronic connectivity with each payer — claims, remittances, and funds transfer — configured and maintained so nothing arrives on paper.

  • EDI/ERA/EFT setup
  • Payer portal access management
  • Connectivity monitoring
03 · 7 services

What happens after adjudication: posting, denials, appeals, aging balances, and patient balances.

Appeals Management

Back-end & recovery

Multi-level appeals built from payer policy, medical necessity criteria, and clinical documentation — tracked through every deadline.

  • Level 1–3 appeal handling
  • Deadline tracking
  • Overturn analytics

Underpayment Recovery

Back-end & recovery

Every remittance is checked against expected reimbursement. Systematic underpayments are identified by payer and pattern, then recovered.

  • Contract variance detection
  • Payer pattern analysis
  • Recovery project tracking
04 · 4 services

Billing realities that need their own playbook — DME, telehealth, revenue integrity, underpayments, audits.

Revenue Integrity

Specialized billing

Fee schedule maintenance, contract loading, coding compliance reviews, and charge-master hygiene that keep revenue accurate and audit-ready.

  • Fee schedule reviews
  • Contract loading
  • Compliance audits

DME Billing

Specialized billing

HCPCS-level DME billing including CMN/DWO requirements, rental-vs-purchase logic, and Medicare DMEPOS competitive bidding awareness.

  • Documentation requirement tracking
  • Rental cycle billing
  • DMEPOS compliance

Telehealth Billing

Specialized billing

Telehealth policies change frequently by payer and state. Mindlox AI keeps POS codes, modifiers (95, GT, GQ), and audio-only rules current.

  • Payer telehealth policy tracking
  • POS and modifier accuracy
  • Parity law awareness

Coding Audits & Compliance

Specialized billing

Periodic retrospective and prospective coding audits with provider-level feedback and documentation education.

  • Retrospective audit reports
  • Provider education
  • Risk-area monitoring
05 · 4 services

Operational support that makes the practice run smoother and bill cleaner.

Virtual Front Office

Practice operations

Remote front-office staff handle scheduling, insurance capture, intake verification, and patient communication so your on-site team focuses on care.

  • Scheduling support
  • Insurance capture accuracy
  • Reduced front-desk burden

Virtual Medical Assistants

Practice operations

HIPAA-conscious virtual assistants support providers with documentation prep, referral coordination, and patient follow-ups.

  • Referral coordination
  • Documentation prep
  • Patient follow-up calls

Practice Management

Practice operations

Workflow assessments, PM system configuration reviews, and operational playbooks that make the practice run smoother and bill cleaner.

  • Workflow assessment
  • PM system optimization
  • Operational playbooks

Analytics & Reporting

Practice operations

Net collection rate, A/R days, denial trends, payer performance, and provider productivity delivered as living dashboards and monthly strategy reviews.

  • Live KPI dashboards
  • Payer performance analysis
  • Monthly strategy reviews
The team

Coders, billers, A/R and denial specialists, credentialing experts, an account manager, and AI automation — one team, already aligned to your specialty.

Your departmentA typical engagement

Your Practice

At the center

MC

Medical Coders

Dedicated

Certified, specialty-aligned coding with documentation feedback.

18 charts coded today
B

Billers

Dedicated

Clean claims out daily; rejections handled within one business day.

52 claims out the door
AS

A/R Specialists

Dedicated

Aging balances worked by payer strategy and timely-filing risk.

$6,840 recovered this week
DS

Denial Specialists

Dedicated

Root-cause analysis, prioritized appeals, prevention loops.

5 appeals filed today
CS

Credentialing Specialists

Dedicated

Enrollment, CAQH, and re-credentialing tracked to completion.

3 enrollments approved
AM

Account Managers

Dedicated

Your named point of contact, weekly reviews, clear escalation.

Weekly review · Thursday

AI Automation

Always on

Denial risk, underpayment, and eligibility detection at scale.

24 claims flagged overnight
We become an extension of your practice — not another vendor you have to manage.
Meet the department

Not a shared inbox. A department with named people, defined responsibilities, and AI doing the repetitive work so the specialists can focus on exceptions.

MC

Medical Coders

Dedicated to your practice

Certified, specialty-aligned coding with documentation feedback.

  • Assign CPT, ICD-10-CM, and HCPCS from documentation — modifiers, NCCI edits, and payer rules checked before release
  • Return documentation-improvement feedback to providers within one business day
  • Run periodic coding accuracy audits by provider and specialty
BL

Billers

Dedicated to your practice

Clean claims out daily; rejections handled within one business day.

  • Build and scrub 837P/837I claims daily and transmit through your clearinghouse
  • Work clearinghouse and payer rejections within one business day, then resubmit corrected claims
  • Reconcile submitted vs. accepted so nothing falls through the cracks
AR

A/R Specialists

Dedicated to your practice

Aging balances worked by payer strategy and timely-filing risk.

  • Segment insurance and patient A/R by age, payer, and value
  • Follow up on a defined cadence with timely-filing limits tracked per payer
  • Escalate systematic payer behavior to your account manager with evidence
DS

Denial Specialists

Dedicated to your practice

Root-cause analysis, prioritized appeals, prevention loops.

  • Categorize every denial by CARC/RARC root cause
  • Prioritize appeals by recoverable value and deadline; write payer-specific appeals with clinical support
  • Feed prevention rules back to the front end so the same denial doesn't recur
CS

Credentialing Specialists

Dedicated to your practice

Enrollment, CAQH, and re-credentialing tracked to completion.

  • Manage CAQH profiles, payer applications, and re-credentialing calendars
  • Track enrollment status by provider and payer with effective dates
  • Set up EDI, ERA, and EFT connectivity so remittances arrive electronically
AM

Account Managers

Dedicated to your practice

Your named point of contact, weekly reviews, clear escalation.

  • One person who knows your practice, your payers, and your providers
  • Run the weekly performance review and the monthly strategy session
  • Own escalations and keep leadership informed in plain language

AI Automation

AI-assisted · human-reviewed

Denial risk, underpayment, and eligibility detection at scale.

  • Score denial risk before submission and flag coding conflicts for coder review
  • Detect underpayments against contracted rates and eligibility mismatches
  • Rank the A/R work queue by value, likelihood, and timely-filing risk
How the team works with yours

Your front desk, your providers, and your office manager keep doing what they do. The department handles everything from the encounter to the posted payment — and tells you what it found.

A weekly review

A 30-minute standing call: what was submitted, paid, denied — and the few things that need your input.

A named account manager

One person with a direct line. Response within one business day.

A clear escalation path

Account manager → RCM director → leadership, with defined response windows.

Team composition scales with your volume and specialties. Roles shown are illustrative of a typical engagement.
The solution

Fourteen stages from patient registration to reporting — managed as one connected system, with AI assisting at every step and specialists making the calls.

  1. Front end
  2. Mid cycle
  3. Back end
01Front end · of 14

Patient Registration

Demographic and insurance capture reviewed for accuracy before the visit.

Pattern detection flags mismatched demographics and duplicate records.

How it works

A transition designed so your revenue never pauses — with a parallel-run option and dashboards on from day one.

  1. 01
    Week 1

    Discovery

    We learn your specialties, payer mix, systems, and where revenue hurts today.

  2. 02
    Weeks 1–2

    Revenue Audit

    A structured review of denials, A/R aging, coding patterns, and underpayments — with findings you keep.

  3. 03
    Weeks 2–3

    Transition Planning

    Parallel-run plan, data access, workflow mapping, and a no-disruption cutover timeline.

  4. 04
    Weeks 3–6

    Implementation

    Your dedicated team goes live with eligibility, coding, claims, posting, and A/R — dashboards on from day one.

  5. 05
    Ongoing

    Continuous Optimization

    Weekly reviews, monthly strategy sessions, and prevention loops that keep improving the cycle.

Let's identify where your practice is losing revenue — and build a plan to recover it.

  • · Findings you keep, whether or not we work together
  • · No patient information requested
  • · A named RCM specialist, not a sales queue

Get your free revenue audit

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